At VOLKESTABLISH SRL, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we handle the processing, delivery, and associated costs for purchases made on our website https://volkestablish.online.
1. Processing Time
We offer both ready-to-ship and custom-made knitted products.
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Standard items: Orders are typically processed within 2–4 business days.
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Custom or made-to-measure items: Processing time ranges from 5 to 15 business days, depending on the complexity of the order.
We will notify you via email when your order is shipped and provide a tracking number where available.
2. Shipping Locations
We currently ship to most countries worldwide, including:
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All EU countries
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United Kingdom
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United States & Canada
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Selected countries in Asia and Australia
If your country is not listed at checkout, please contact us at [email protected] for assistance.
3. Shipping Methods & Delivery Time
We work with trusted courier partners (e.g., DHL, DPD, national post services) to ensure secure delivery.
Estimated delivery times (after dispatch):
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Romania: 1–3 business days
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EU countries: 3–7 business days
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Non-EU international: 7–14 business days (depending on customs)
Please note: These are estimates and may vary due to external factors such as customs clearance, weather, or postal delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.
Customs duties and import taxes (if applicable) are the responsibility of the buyer and are not included in our shipping rates.
5. Tracking
All orders are shipped with a tracking number, which will be sent to your email once the package is dispatched. You can track your parcel through the courier’s website or contact our support for assistance.
6. Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and correct.
VOLKESTABLISH SRL is not responsible for packages lost or delayed due to incorrect shipping details provided by the customer.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery at [email protected].
Include your order number and, if applicable, photos of the damage. We will assist you with a replacement or refund in accordance with our Return Policy.
8. Contact Us
For any shipping-related questions, reach out to our support team:
Email: [email protected] / [email protected]
Phone: +372 652-781-26 / +372 583-160-07
Address: Dimitrie Cantemir Blvd 3, Apt. B16, Focsani, Vrancea, Romania